Possible healthcare insurance scam targets Obamacare recipients

1 year 9 months 3 weeks ago Thursday, January 26 2017 Jan 26, 2017 Thursday, January 26, 2017 6:27:00 PM CST January 26, 2017 in News
By: Madeline Odle,KOMU 8 Reporter
loading

COLUMBIA - A possible scam could be targeting people using the Affordable Care Act Marketplace to sign up for health care insurance. 

KOMU 8 News spoke with Columbia resident Sandra Hyde, who has had health care insurance through the Affordable Care Act since 2013. 

Hyde received a phone message at the beginning of January from someone claiming to be from the marketplace, where she had signed up for health care insurance in the past. 

The person in the message told Hyde she needed to update her information in order to enroll for health care in 2017. When Hyde called the person back they asked lots of questions.

"They asked my social security number, my birth date, my children, my home address, my income, my place of work; so they've got a lot of vital information now," Hyde said.

When the person said Hyde was no longer qualified, Hyde went to go see a health care insurance navigator in Columbia to see what went wrong. The navigator told her that her information had not been updated, and there was no record of the call. 

"My concern is that where is that information," Hyde said.

Federal health care insurance navigator Christy Stretz said the marketplace doesn't contact people over the phone, She said if anything it would send an email update.  

"The marketplace is not going to call you and ask you for that information," Stretz said. "They just don't do that." 

Stretz also said the marketplace always keeps a record of any contact it has with customers.

"That's a little bit iffy, because if you call the marketplace and update your information it doesn't always update immediately, but they should have record of the call," Stretz said. 

Hyde said the person who contacted her also asked questions that had never been asked of her before, like information about her son, who uses her home address as a permanent address but doesn't live with her. 

"I asked them about that, I said "then why are you asking about my son,'" she said. "He said, 'well we need to list everybody that shows up as in the household.' I explained to him that he does not live in the household he just uses this as a mailing address. But that was the one thing in hindsight that was a red flag." 

Hyde said the insurance navigator she spoke with told her the best way to handle a situation like hers.

"What you need to do is take their name down, say thank you, I'll call back the marketplace and I will update that; and now I've got the correct number to call to update if they need to," Hyde said. "That's the safest way to do that."

The best number to reach is the HealthCare.gov call center, at 1-800-318-2596.  

The deadline to enroll in the marketplace is Jan. 31.

More News

Grid
List
BOONE COUNTY - One person was hospitalized Saturday evening after a shooting just east of Columbia, the Boone County Sheriff's... More >>
7 hours ago Saturday, November 17 2018 Nov 17, 2018 Saturday, November 17, 2018 11:01:00 PM CST November 17, 2018 in News
LAKE OZARK - Community members gathered Saturday to raise money for the Police Unity Tour. Every year, police officers... More >>
11 hours ago Saturday, November 17 2018 Nov 17, 2018 Saturday, November 17, 2018 7:12:00 PM CST November 17, 2018 in News
COLUMBIA - A Columbia man is home from the hospital Saturday after spending three weeks in the ICU, recovering from... More >>
11 hours ago Saturday, November 17 2018 Nov 17, 2018 Saturday, November 17, 2018 6:58:00 PM CST November 17, 2018 in News
PHELPS COUNTY - One man was airlifted to the hospital Saturday morning after he suffered "a large caliber gunshot wound... More >>
13 hours ago Saturday, November 17 2018 Nov 17, 2018 Saturday, November 17, 2018 4:46:00 PM CST November 17, 2018 in News
COLUMBIA - Fall Into Art kicked off the weekend with its annual show, and artists shared what their art means... More >>
14 hours ago Saturday, November 17 2018 Nov 17, 2018 Saturday, November 17, 2018 3:50:00 PM CST November 17, 2018 in News
COLUMBIA - One of the largest holiday shopping events in mid-Missouri takes place Saturday and Sunday at the Columbia Exposition... More >>
15 hours ago Saturday, November 17 2018 Nov 17, 2018 Saturday, November 17, 2018 2:20:00 PM CST November 17, 2018 in News
COLUMBIA - From the amateurs to the professional travel teams, dodgeball players of all skill sets took part in the... More >>
16 hours ago Saturday, November 17 2018 Nov 17, 2018 Saturday, November 17, 2018 2:05:00 PM CST November 17, 2018 in News
CALLAWAY COUNTY - A chase that reached speeds of 115 mph and a subsequent foot pursuit led to the arrest... More >>
17 hours ago Saturday, November 17 2018 Nov 17, 2018 Saturday, November 17, 2018 12:50:00 PM CST November 17, 2018 in News
Royal Palm Beach, FL ( WPTV ) -- Firefighters rescued several pets from a house fire in Royal Palm Beach... More >>
18 hours ago Saturday, November 17 2018 Nov 17, 2018 Saturday, November 17, 2018 11:45:00 AM CST November 17, 2018 in News
COLE COUNTY - Another fatal crash occurred in Missouri early Saturday morning. 30 year-old Richard Lowry, of Eugene, was pronounced... More >>
1 day ago Saturday, November 17 2018 Nov 17, 2018 Saturday, November 17, 2018 5:57:00 AM CST November 17, 2018 in News
SEDALIA - A Sedalia woman was pronounced dead following a crash near Sedalia on Nov. 16. 51-year-old Janna McQueen... More >>
1 day ago Saturday, November 17 2018 Nov 17, 2018 Saturday, November 17, 2018 5:24:00 AM CST November 17, 2018 in News
SPRINGFIELD (AP) — A jury has found a Wisconsin man guilty of first-degree murder for killing a Missouri mother who... More >>
1 day ago Friday, November 16 2018 Nov 16, 2018 Friday, November 16, 2018 9:47:00 PM CST November 16, 2018 in News
COLUMBIA - Families filled empty shoeboxes with hygiene products, school supplies, clothes, shoes and toys for children in need at... More >>
1 day ago Friday, November 16 2018 Nov 16, 2018 Friday, November 16, 2018 8:04:00 PM CST November 16, 2018 in News
COLUMBIA - The price of a typical Thanksgiving meal in Missouri is a full $5.25 higher than the national average.... More >>
1 day ago Friday, November 16 2018 Nov 16, 2018 Friday, November 16, 2018 7:18:00 PM CST November 16, 2018 in News
JEFFERSON CITY - The nature of Twitter and how government officials use it was at the heart of a hearing... More >>
1 day ago Friday, November 16 2018 Nov 16, 2018 Friday, November 16, 2018 4:11:00 PM CST November 16, 2018 in News
ST. LOUIS - The University of Missouri Board of Curators announced cuts to costs Friday to help with enrollment at... More >>
1 day ago Friday, November 16 2018 Nov 16, 2018 Friday, November 16, 2018 3:24:00 PM CST November 16, 2018 in News
(CNN) -- USA Gymnastics' longtime chief operating officer has resigned, the organization said Friday, becoming the latest in a string... More >>
1 day ago Friday, November 16 2018 Nov 16, 2018 Friday, November 16, 2018 2:56:27 PM CST November 16, 2018 in News
COLUMBIA- A tree in downtown Columbia became the target of vandalism Thursday night when two men were caught on camera... More >>
1 day ago Friday, November 16 2018 Nov 16, 2018 Friday, November 16, 2018 2:49:00 PM CST November 16, 2018 in News
Columbia, MO
Broken Clouds 32°
7am 30°
8am 30°
9am 30°
10am 31°