Power Failure on Monday Leads to Downed 911 Lines

6 years 11 months 2 hours ago Tuesday, July 02 2013 Jul 2, 2013 Tuesday, July 02, 2013 10:06:00 AM CDT July 02, 2013 in News
By: Tom Casselman
loading

COLUMBIA - A power supply issue at the Boone County Joint Communication Office caused a loss in 911 phone call service for approximately two minutes and twelve seconds on Monday at approximately 11:52 a.m. According to joint communications, that's why it believes a medical emergency for a local businessman didn't reach the 911 center. 

Lee Williams, the general manager at Linen King, started to have a heart attack around 11:45 a.m. Monday morning and his employees said they tried numerous times to reach the 911 service. But when they called, they said no one picked up. The machine that tells the caller their call has been received and to stay on the line did not respond either. William's employees said they rushed him to the hospital in a personal vehicle themselves when they couldn't reach a 911 operator, and were able to get him to a hospital.

Joint communications said the power outage occurred during a weekly test of its backup generator, as per a requirement from the National Fire Protection Association.

"The emergency backup power generator is tested every Monday morning," said Acting Operating Manager Joe Piper. "It gets tested for 90 minutes under load, meaning we work off that generator."

To make the switch between commercial power and generator power, joint communications has an Uninterrupted Power Supply (UPS) system to support the computer and telephone services while the power is switched between sources. But Piper said the UPS system lost power inexplicably during the test, and caused the loss of power for two minutes and twelve seconds. 

It is suspected that a power surge caused the system failure and the loss of power, though a diagnostics report has not been completed yet. Piper said while power losses have happened before, these instances are rare.

"If you look at it historically, it doesn't happen often," Piper said. "We have some pretty good backup systems in place, but nothing is 100 percent."

The UPS system will be replaced on Wednesday and then the old system will undergo a diagnostic test, which could show what went wrong with the previous system. 

More News

Grid
List
KOMU 8's Emily Spain talked with Columbia Public Schools superintendent Peter Stiepleman on Monday about the bond measure voters will... More >>
1 hour ago Monday, June 01 2020 Jun 1, 2020 Monday, June 01, 2020 5:22:01 PM CDT June 01, 2020 in News
COLUMBIA - UM System President and MU Interim Chancellor Mun Choi on Monday " condemned recent acts of racism around... More >>
1 hour ago Monday, June 01 2020 Jun 1, 2020 Monday, June 01, 2020 5:05:00 PM CDT June 01, 2020 in News
COLUMBIA - At 1:50 a.m. on May 31, Columbia Police officers responded to a shots fired call on the 400... More >>
2 hours ago Monday, June 01 2020 Jun 1, 2020 Monday, June 01, 2020 4:14:01 PM CDT June 01, 2020 in Continuous News
COLUMBIA — As state and commercial testing is more available for the Missourians, the number of confirmed cases is rising.... More >>
2 hours ago Monday, June 01 2020 Jun 1, 2020 Monday, June 01, 2020 4:00:00 PM CDT June 01, 2020 in News
COLUMBIA - When voters head to the polls for municipal elections Tuesday, things will look a little different. With... More >>
3 hours ago Monday, June 01 2020 Jun 1, 2020 Monday, June 01, 2020 3:16:00 PM CDT June 01, 2020 in News
COLUMBIA— COVID-19 drive-thru testing is taking place at Hickman High School today and tomorrow between 7 a.m. and 7 p.m.... More >>
4 hours ago Monday, June 01 2020 Jun 1, 2020 Monday, June 01, 2020 2:36:00 PM CDT June 01, 2020 in News
JEFFERSON CITY- Hours before the start of scheduled protests over the death of George Floyd in Minneapolis at the Missouri... More >>
4 hours ago Monday, June 01 2020 Jun 1, 2020 Monday, June 01, 2020 2:30:00 PM CDT June 01, 2020 in News
HELENA, Mont. ( Independent Record ) -- Helena teen Bella Nyman joined a rather exclusive group when a box of... More >>
10 hours ago Monday, June 01 2020 Jun 1, 2020 Monday, June 01, 2020 7:46:34 AM CDT June 01, 2020 in A Brighter Tomorrow
As COVID-19 spreads, KOMU 8 will continue to update you about the impacts on the community. ... More >>
13 hours ago Monday, June 01 2020 Jun 1, 2020 Monday, June 01, 2020 5:03:00 AM CDT June 01, 2020 in News
COLUMBIA - The Dollar General off of Clark Lane was surrounded by smoke early Monday morning. The Columbia Fire... More >>
17 hours ago Monday, June 01 2020 Jun 1, 2020 Monday, June 01, 2020 1:23:00 AM CDT June 01, 2020 in News
COLUMBIA - Protesters blocked off the intersection of Broadway and Providence late Sunday night in protest of George Floyd's death.... More >>
17 hours ago Monday, June 01 2020 Jun 1, 2020 Monday, June 01, 2020 1:09:00 AM CDT June 01, 2020 in News
COLUMBIA - Protesters in mid-Missouri gathered in Columbia and Boonville Sunday to protest police brutality following the death of George... More >>
19 hours ago Sunday, May 31 2020 May 31, 2020 Sunday, May 31, 2020 11:01:00 PM CDT May 31, 2020 in News
COLUMBIA - One resident of The Bluffs tested positive for COVID-19 Saturday after a facility wide testing, according to a... More >>
1 day ago Sunday, May 31 2020 May 31, 2020 Sunday, May 31, 2020 2:45:00 PM CDT May 31, 2020 in News
CALLAWAY COUNTY - One man from Jefferson City was transported to a hospital with serious injuries after a police pursuit... More >>
1 day ago Sunday, May 31 2020 May 31, 2020 Sunday, May 31, 2020 1:22:00 PM CDT May 31, 2020 in News
FULTON - SERVE Inc. is asking for more volunteers and more supplies for their food pantry. Despite challenges like... More >>
1 day ago Sunday, May 31 2020 May 31, 2020 Sunday, May 31, 2020 12:51:00 PM CDT May 31, 2020 in News
(CNN) - SpaceX's Crew Dragon capsule has opened its hatch, linking the spacecraft with the International Space Station. Astronauts... More >>
1 day ago Sunday, May 31 2020 May 31, 2020 Sunday, May 31, 2020 12:16:14 PM CDT May 31, 2020 in News
FERGUSON, Mo. — Police and protesters clashed outside the Ferguson Police Department as protests over the death... More >>
1 day ago Sunday, May 31 2020 May 31, 2020 Sunday, May 31, 2020 11:09:00 AM CDT May 31, 2020 in Top Stories
As COVID-19 spreads, KOMU 8 will continue to update you about the impacts on the community. ... More >>
1 day ago Sunday, May 31 2020 May 31, 2020 Sunday, May 31, 2020 10:06:00 AM CDT May 31, 2020 in News
Columbia, MO
Broken Clouds 83°
7pm 82°
8pm 79°
9pm 76°
10pm 74°