Residents receive utility disconnect notices

2 years 2 months 3 days ago Friday, September 16 2016 Sep 16, 2016 Friday, September 16, 2016 3:07:00 PM CDT September 16, 2016 in News
By: James Bender, KOMU 8 Reporter

COLUMBIA – Several Columbia residents received disconnect notices by error this week. Columbia utilities recently implemented a new billing system, which caused residents to pay and view their bills in a different way.

Nonetheless, customers who make their payments on time were sent disconnection notices. The malfunction occurred because a system flag wasn't set to exempt disconnect notices for people on budget billing when the amount they paid was less than the amount due.  

According to a press release sent by Columbia Utilities, “this has been corrected but there will be additional customers who receive the notice because of the lag between when the mailings were sent and the identification of the problem.”

“Well as long as people pay their bill, they will not be shut off,” Columbia utilities assistant director Jim Windsor said.”

In addition to this error, some customers may have received a legitimate disconnect notice due to non-payment. This would include customers on payment plans.  While customers on payment plans are delinquent, they will not be disconnected as long as they uphold the terms of their plan.

“I hope that customers understand that we are working through this process, we hope that they like the new bills, and the information that’s on them,” Windsor said.

Customers with questions can call 573-874-7380 or visit the Utility Customer Service Office at City Hall, 701 E. Broadway, from 8 a.m. to 5 p.m. Monday through Friday.

More News

Grid
List
MILLER COUNTY - The Miller County Sheriff’s Office conducted a large investigation on November 11 and 12 by the United... More >>
1 hour ago Tuesday, November 20 2018 Nov 20, 2018 Tuesday, November 20, 2018 7:31:00 PM CST November 20, 2018 in News
COLUMBIA - City Manager Mike Matthes announced his resignation Tuesday morning and it has caused a lot of reactions from... More >>
2 hours ago Tuesday, November 20 2018 Nov 20, 2018 Tuesday, November 20, 2018 6:37:00 PM CST November 20, 2018 in News
WASHINGTON DC - Health officials from the Centers for Disease Control and Prevention issued an alert for consumers to avoid... More >>
2 hours ago Tuesday, November 20 2018 Nov 20, 2018 Tuesday, November 20, 2018 6:19:00 PM CST November 20, 2018 in News
JEFFERSON CITY (AP) — Missouri Gov. Mike Parson is renewing a lobbying ban for members of his office. Parson... More >>
2 hours ago Tuesday, November 20 2018 Nov 20, 2018 Tuesday, November 20, 2018 5:46:59 PM CST November 20, 2018 in News
JEFFERSON CITY - Margie Vandeven will be reinstated as the education commissioner of the Department of Elementary and Secondary Education... More >>
3 hours ago Tuesday, November 20 2018 Nov 20, 2018 Tuesday, November 20, 2018 4:49:00 PM CST November 20, 2018 in News
JEFFERSON CITY - On Tuesday afternoon Jefferson City Public Schools announced new administrative staffing appointments for Capital City High School... More >>
4 hours ago Tuesday, November 20 2018 Nov 20, 2018 Tuesday, November 20, 2018 4:02:00 PM CST November 20, 2018 in News
MARSHALL – One Salvadoran family in mid-Missouri could be split up with the end of what is called TPS or... More >>
4 hours ago Tuesday, November 20 2018 Nov 20, 2018 Tuesday, November 20, 2018 3:56:00 PM CST November 20, 2018 in News
CAMDENTON - The Camden County Sheriff's Office identified the victim in Monday's early morning homicide as Derek Ray Harrelson, 34,... More >>
5 hours ago Tuesday, November 20 2018 Nov 20, 2018 Tuesday, November 20, 2018 3:38:21 PM CST November 20, 2018 in News
COLUMBIA - The Columbia City Council approved a $12 million improvement project on Nifong Boulevard at Monday's meeting. The... More >>
5 hours ago Tuesday, November 20 2018 Nov 20, 2018 Tuesday, November 20, 2018 3:09:00 PM CST November 20, 2018 in News
ST. LOUIS (AP) — The sheriff of a rural southeast Missouri county pleaded guilty Tuesday to federal charges for using... More >>
6 hours ago Tuesday, November 20 2018 Nov 20, 2018 Tuesday, November 20, 2018 2:27:00 PM CST November 20, 2018 in News
COLUMBIA - Mike Matthes will resign as city manager, effective Wednesday, the City of Columbia announced in a press release.... More >>
7 hours ago Tuesday, November 20 2018 Nov 20, 2018 Tuesday, November 20, 2018 1:32:00 PM CST November 20, 2018 in News
JEFFERSON CITY - The State Board of Education announced Tuesday that Margie Vandeven will return to her role as commissioner... More >>
8 hours ago Tuesday, November 20 2018 Nov 20, 2018 Tuesday, November 20, 2018 12:44:00 PM CST November 20, 2018 in News
COLUMBIA - A judge sentenced a man to seven years in prison for his role in a robbery in April.... More >>
8 hours ago Tuesday, November 20 2018 Nov 20, 2018 Tuesday, November 20, 2018 12:19:32 PM CST November 20, 2018 in News
JEFFERSON CITY - Police are looking for a man in connection with a shooting early Tuesday morning that left a... More >>
9 hours ago Tuesday, November 20 2018 Nov 20, 2018 Tuesday, November 20, 2018 11:12:00 AM CST November 20, 2018 in News
JEFFERSON CITY - Police identified the victim in Monday's deadly shooting as 19-year-old Nilez R. Nichols. Jefferson City Communications... More >>
10 hours ago Tuesday, November 20 2018 Nov 20, 2018 Tuesday, November 20, 2018 10:43:00 AM CST November 20, 2018 in News
WARREN - A Benton County Sheriff's Deputy is recovering after he shot himself at a gun range Monday night. ... More >>
12 hours ago Tuesday, November 20 2018 Nov 20, 2018 Tuesday, November 20, 2018 8:13:00 AM CST November 20, 2018 in Top Stories
COLUMBIA - It's a similar idea to paying a monthly fee for Netflix or a membership to a gym, but... More >>
21 hours ago Monday, November 19 2018 Nov 19, 2018 Monday, November 19, 2018 11:19:00 PM CST November 19, 2018 in News
BALLWIN, Mo. (AP) — Authorities say a woman killed inside a religious supply store in suburban St. Louis was a... More >>
1 day ago Monday, November 19 2018 Nov 19, 2018 Monday, November 19, 2018 8:03:00 PM CST November 19, 2018 in News
Columbia, MO
Broken Clouds 31°
9pm 34°
10pm 34°
11pm 34°
12am 34°