TARGET 8 investigates abrupt closing of Columbia spa

1 year 5 months 5 days ago Thursday, July 13 2017 Jul 13, 2017 Thursday, July 13, 2017 5:19:00 PM CDT July 13, 2017 in Target 8
By: Max Cotton, KOMU 8 Reporter
loading

COLUMBIA – Customers are looking for refunds following the unannounced closing of a Columbia spa.

Studio Fit Day Spa closed in early June without any warning to its customers who had prepaid for spa-treatment packages.

Moses Cortes bought two as a Mother's Day gift for his wife, Emily Harrison-Cortes, and her mother, Cathy Harrison. They cost a total of $286.

Harrison-Cortes, a nurse at MU Women's and Children's Hospital, was looking forward to a relaxing day, but when the two women showed up for their June 3 appointment, things did not go as planned.

She said the spa told her it could only provide half of the services they were promised due to a staff shortage that day. 

The women decided to reschedule the full appointment for June 17. The night before that appointment, Harrison-Cortes received a confirmation text message from the spa.

"We showed up, and we found that there was a sign on the door that said permanently closed," she said.

She said she and her mother then called the studio, only to find the phone number listed on its website was no longer in service.

After unsuccessfully trying to contact the spa's owners, Myrna and Melvin Roberts, Harrison-Cortes contacted the Columbia Better Business Bureau and KOMU 8 News.

She was not alone. 

According to the Columbia Better Business Bureau Regional Director Sean Spence, the agency received numerous complaints

"There may be as many as 100 or more people out there who are out their money," he said.

KOMU 8 News talked to Melvin Roberts who said the spa closed due to a staff shortage. He said the spa is not able to refund the gift certificates because it did not have the customers' contact information.

The case is now in the hands of the Missouri Attorney General's Office.

In a statement, deputy press secretary Elizabeth Johnson said Roberts has provided refunds to customers who contacted the attorney general's office and customers with outstanding complaints should contact the office as well.

Melvin Robers told KOMU 8 News customers can reach him directly by calling (573)-881-6768 or sending an email to melroberts48@gmail.com. You can also contact the Attorney General's Office's consumer protection hotline at (800)392-8222.

Spence said the Roberts' previous business record includes a 2013 judgment forcing them to pay a Kansas printing company about $400,000 in damages and attorneys fees. 

He said, "When you're dealing with a business like this, you want to make sure you do your research, make sure you know what their track-record is as a business before you start spending your money and to be super careful when you're giving money for services you're not going to receive immediately."

 

More News

Grid
List
COLUMBIA - MoDOT Director Patrick McKenna will talk to the Columbia Chamber of Commerce Thursday about future plans for Missouri... More >>
5 days ago Thursday, December 13 2018 Dec 13, 2018 Thursday, December 13, 2018 7:36:00 AM CST December 13, 2018 in News
JEFFERSON CITY - Jefferson City police have detained a 16-year-old in connection with Wednesday night's shooting, the department announced Friday.... More >>
5 days ago Thursday, December 13 2018 Dec 13, 2018 Thursday, December 13, 2018 6:46:00 AM CST December 13, 2018 in News
BOONVILLE - A student is in custody after they allegedly threatened Laura Speed Elliott Middle School. According to police, the... More >>
5 days ago Thursday, December 13 2018 Dec 13, 2018 Thursday, December 13, 2018 4:42:00 AM CST December 13, 2018 in News
COLUMBIA - Christmas is nearing and there are still local families in need. Voluntary Action Center is asking for... More >>
5 days ago Thursday, December 13 2018 Dec 13, 2018 Thursday, December 13, 2018 4:16:00 AM CST December 13, 2018 in News
(CNN) -- House and Senate negotiators have struck a deal over long-stalled legislation to revamp the way sexual harassment complaints... More >>
5 days ago Wednesday, December 12 2018 Dec 12, 2018 Wednesday, December 12, 2018 9:43:00 PM CST December 12, 2018 in News
COLUMBIA - The Better Business Bureau is warning people about some new trends in scams and offering advice on spotting... More >>
5 days ago Wednesday, December 12 2018 Dec 12, 2018 Wednesday, December 12, 2018 8:15:00 PM CST December 12, 2018 in News
COLUMBIA - It is lights out on a popular holiday display at Columbia College. The plug has been pulled on... More >>
6 days ago Wednesday, December 12 2018 Dec 12, 2018 Wednesday, December 12, 2018 7:29:00 PM CST December 12, 2018 in News
JEFFERSON CITY, Mo. (AP) — The Missouri Republican Party is calling on an attorney for the secretary of state to... More >>
6 days ago Wednesday, December 12 2018 Dec 12, 2018 Wednesday, December 12, 2018 5:49:30 PM CST December 12, 2018 in News
COLUMBIA - The Boone County Prosecutor's Office charged Mizzou defensive end Tre Williams with domestic assault, court records confirm. ... More >>
6 days ago Wednesday, December 12 2018 Dec 12, 2018 Wednesday, December 12, 2018 4:10:00 PM CST December 12, 2018 in Sports
COLUMBIA - The FDA and the American Veterinary Medical Foundation (AVMA) recently released a dog food recall. MU Veterinary... More >>
6 days ago Wednesday, December 12 2018 Dec 12, 2018 Wednesday, December 12, 2018 2:53:00 PM CST December 12, 2018 in News
MEXICO - A Mexico man says frustration over bullying at Mexico Middle School led him to make threats towards principal... More >>
6 days ago Wednesday, December 12 2018 Dec 12, 2018 Wednesday, December 12, 2018 2:24:00 PM CST December 12, 2018 in News
NEW YORK (AP) — Michael Cohen, who as President Donald Trump's personal lawyer and fixer once vowed he would "take... More >>
6 days ago Wednesday, December 12 2018 Dec 12, 2018 Wednesday, December 12, 2018 11:42:00 AM CST December 12, 2018 in Top Stories
JEFFERSON CITY - A Lincoln University student died Tuesday night in an off campus incident. Students arrived on a... More >>
6 days ago Wednesday, December 12 2018 Dec 12, 2018 Wednesday, December 12, 2018 11:22:00 AM CST December 12, 2018 in Top Stories
PAGEDALE (AP) — Authorities say two children were wounded in suburban St. Louis after a toddler found a pistol in... More >>
6 days ago Wednesday, December 12 2018 Dec 12, 2018 Wednesday, December 12, 2018 11:07:23 AM CST December 12, 2018 in News
JEFFERSON CITY - Police are investigating after a person died from a gunshot wound Tuesday night. Wednesday the Jefferson... More >>
6 days ago Wednesday, December 12 2018 Dec 12, 2018 Wednesday, December 12, 2018 9:17:00 AM CST December 12, 2018 in News
COLUMBIA - Mayor Brian Treece and other special guests will meet Monday to announce the future of Columbia’s holiday parade... More >>
6 days ago Wednesday, December 12 2018 Dec 12, 2018 Wednesday, December 12, 2018 3:29:00 AM CST December 12, 2018 in Top Stories
COLUMBIA- Volunteer hours for the City of Columbia are down from last year. In Columbia, volunteers served 39,204 hours... More >>
6 days ago Wednesday, December 12 2018 Dec 12, 2018 Wednesday, December 12, 2018 3:10:00 AM CST December 12, 2018 in News
COLUMBIA - A second-degree domestic assault charge against Missouri Football defensive end Tre Williams will not be filed, according... More >>
6 days ago Tuesday, December 11 2018 Dec 11, 2018 Tuesday, December 11, 2018 8:24:00 PM CST December 11, 2018 in News
Columbia, MO
Broken Clouds 48°
8pm 45°
9pm 44°
10pm 44°
11pm 43°