Woman Runs Into Product Return Roadblock

4 years 6 months 4 days ago Thursday, April 17 2014 Apr 17, 2014 Thursday, April 17, 2014 2:30:00 PM CDT April 17, 2014 in News
By: Tyler Greever, KOMU 8 Reporter
loading

NEW FRANKLIN - When Deana Harvey bought a vacuum cleaner as a gift, she had no idea the purchase would take her deep into the rules and regulations regarding product return policies.

"I went to the store and the owner of the store would not accept it back in return," Harvey said. "He explained to me that once a warranty card had been mailed in on an appliance that it could no longer be returned and sold as new again."

Harvey said the owner of the store, All Vacuum Care in Columbia, actually offered to send the card in for her as a customer service, but did not warn her it would void her ability to return the vacuum.

"He was very aware I was buying it as a gift for someone else and it was disturbing to me that he would not be able to take it back and he never told me that when I made the purchase," Harvey said.

Harvey said the owner referenced a federal law preventing him from taking the vacuum back. Tony Giorgianni, an associate editor for ConsumerReports.org, said in an e-mail that he's not aware of such a law.

"We've never heard of anything like that, and we're virtually certain that no such requirement exists," Giorgianni said.

However, Giorgianni said he has heard of the policy before and that warranty cards may be required for consumers to get their warranty.

"For limited warranties, the Magnuson-Moss Warranty Act does not prohibit merchants from requiring the return of registration cards as condition to providing an express warranty," Giorgianni said. "Some retailers or manufacturers have policies not to accept return of an item once the warranty card or rebate form has been filled out and returned."

But the warranty card issue might not really be the real reason Harvey could not return the vacuum. While she claims the vacuum was never used, the store owner believed it to be used.  Joy Petty, marketing director for the vacuum's manufacturer, Riccar, said in an e-mail that whether or not the device was used is the main factor.

"The real issue is one of fact, not law," Petty said. "Was the vacuum used to clean a floor? If not, in my opinion, it is still a 'new' vacuum and could be sold as such."

Petty said the company trusts the store's decision on whether a vacuum has been used.

"Since we haven't seen the vacuum, we can't determine the facts on this," Petty said. "As much as we can contribute is our belief, based on past reputable dealings with the owner, that he can tell when a vacuum has been used."

Harvey lost $200 on the vacuum, but said she could have done something differently.

"At the time of purchase, I should have asked about a return policy because I knew I was buying a gift and I should have asked him up front," Harvey said. "I took it for granted."

KOMU 8 News contacted the store owner but he refused to comment on the situation.

 

More News

Grid
List
COLUMBIA - The University of Missouri's 107th Homecoming has come and gone, but left behind a lot of clean up.... More >>
4 hours ago Sunday, October 21 2018 Oct 21, 2018 Sunday, October 21, 2018 10:34:00 PM CDT October 21, 2018 in News
HERMANN - Neighbors in the town of Hermann, Missouri are still grieving after a fatal accident involving a trolley killed... More >>
4 hours ago Sunday, October 21 2018 Oct 21, 2018 Sunday, October 21, 2018 10:01:00 PM CDT October 21, 2018 in News
COLUMBIA - The Missouri men’s basketball program suffered a crushing blow Sunday night when it was announced that sophomore power... More >>
7 hours ago Sunday, October 21 2018 Oct 21, 2018 Sunday, October 21, 2018 7:34:00 PM CDT October 21, 2018 in Sports
(CNN) - President Donald Trump announced Saturday that the US is pulling out of the landmark Intermediate-Range Nuclear Forces Treaty... More >>
10 hours ago Sunday, October 21 2018 Oct 21, 2018 Sunday, October 21, 2018 4:20:00 PM CDT October 21, 2018 in News
(CNN) - The Washington Post says Saudi Arabia's announcement about the death of contributing columnist Jamal Khashoggi is not an... More >>
12 hours ago Sunday, October 21 2018 Oct 21, 2018 Sunday, October 21, 2018 2:28:00 PM CDT October 21, 2018 in News
COLE COUNTY - One man is dead after being ejected from his motorcycle during a crash Saturday night. Kin... More >>
17 hours ago Sunday, October 21 2018 Oct 21, 2018 Sunday, October 21, 2018 9:15:00 AM CDT October 21, 2018 in News
PECULIAR - Fourth generation dairy farmer Jay Fogle is one of many Missouri milk cow operators who are struggling to... More >>
17 hours ago Sunday, October 21 2018 Oct 21, 2018 Sunday, October 21, 2018 8:45:00 AM CDT October 21, 2018 in News
COLUMBIA - One person was killed in a crash late Saturday night on North Stadium Boulevard (State Route E) near... More >>
1 day ago Sunday, October 21 2018 Oct 21, 2018 Sunday, October 21, 2018 12:47:00 AM CDT October 21, 2018 in News
HERMANN - One person was killed and several people were injured in a crash involving a trolley, according to the... More >>
1 day ago Saturday, October 20 2018 Oct 20, 2018 Saturday, October 20, 2018 11:57:00 PM CDT October 20, 2018 in News
(CNN) -- President Donald Trump announced Saturday that the US is pulling out of the landmark Intermediate-Range Nuclear Forces Treaty... More >>
1 day ago Saturday, October 20 2018 Oct 20, 2018 Saturday, October 20, 2018 5:11:00 PM CDT October 20, 2018 in News
COLUMBIA – Nineteen members of Missouri Task Force One returned to Boone County Fire Protection District headquarters Saturday morning after... More >>
1 day ago Saturday, October 20 2018 Oct 20, 2018 Saturday, October 20, 2018 3:16:00 PM CDT October 20, 2018 in News
SPRINGFIELD (AP) — A man has been criminally charged days after a woman's body was found near Fellows Lake at... More >>
1 day ago Saturday, October 20 2018 Oct 20, 2018 Saturday, October 20, 2018 1:58:08 PM CDT October 20, 2018 in News
SPRINGFIELD (AP) — A Springfield woman who killed her live-in boyfriend with a crowbar in 2017 has been sentenced to... More >>
1 day ago Saturday, October 20 2018 Oct 20, 2018 Saturday, October 20, 2018 1:48:36 PM CDT October 20, 2018 in News
ST. LOUIS (AP) — A restored St. Louis prairie of native grasses and flowers is in bloom, but the nature... More >>
1 day ago Saturday, October 20 2018 Oct 20, 2018 Saturday, October 20, 2018 8:50:24 AM CDT October 20, 2018 in News
COLUMBIA - Sen. Claire McCaskill spoke about health care in Columbia on Friday at Laborers Local 955, as part of... More >>
2 days ago Friday, October 19 2018 Oct 19, 2018 Friday, October 19, 2018 7:35:00 PM CDT October 19, 2018 in News
COLUMBIA - After realizing the underrepresentation of Hispanic business owners in mid-Missouri, three Hispanic professionals established a group of 12... More >>
2 days ago Friday, October 19 2018 Oct 19, 2018 Friday, October 19, 2018 5:49:00 PM CDT October 19, 2018 in News
COLUMBIA - This is the last week of the regular season and it's a cold one. Our game of... More >>
2 days ago Friday, October 19 2018 Oct 19, 2018 Friday, October 19, 2018 5:20:00 PM CDT October 19, 2018 in Friday Night Fever
COLUMBIA - Two Midwest companies issued separate food recalls this week for bacterial contamination concerns. Hy-Vee said its supplier,... More >>
2 days ago Friday, October 19 2018 Oct 19, 2018 Friday, October 19, 2018 4:53:00 PM CDT October 19, 2018 in News
Columbia, MO
Broken Clouds 45°
3am 46°
4am 46°
5am 45°
6am 44°